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Important Resources for Power Shut-Offs and Wildfires

In partnership with Governor Gavin Newsom, UDW is communicating the following resources to help our clients and loved ones stay safe in the event of planned public safety power shut offs.

  1. Governor Newsom just launched, a website for Californians impacted by wildfires and utility-directed power shutoffs.
  2. Here is a resource guide put together by the California Department of Health and Human Services containing useful tools, like a personal emergency plan that can assist you in preparing for future power outages.
  3. There are also tools online to track power outages in your area:

Nonemergency Hotline

Individuals with immediate health situations should call 9-1-1. For nonemergency situations, a hotline has been established to help medically vulnerable Californians and health and community care facilities find resources in their community during power shutoffs.

The hotline is 833-284-3473. During power shutoffs or potential power shutoffs, hotline assistance will be available 9:00am-9:00pm. Assistance is available in many languages. 711 Telecommunications Relay Services (TRS) are available for individuals with hearing or speech related disabilities. You can find more information on 711 TRS.

Personal Emergency Plan

Individuals with access and functional needs can download a template Personal Emergency Plan to prepare and be ready in the event they lose power. Having a plan is important for any emergency. View the Personal Emergency Plan. The Personal Emergency Plan is also available in Spanish.

The Department of Public Health has developed an Emergency Supply Kit Checklist. While there are many things that might make an individual more comfortable, folks should first think about fresh water, food and clean air.

Prescription Drug Guide

Individuals should be reminded that if their prescription medications are low to get their refills prior to a public safety power shutoff, if possible. We have developed aPharmacy Drug Guide. The Pharmacy Drug Guide is also available in Spanish.

Electricity Powered Medical Devices

Individuals with home medical devices should have a plan in place for how to operate their devices during a power outage. View the guide developed by the U.S. Food and Drug Administration.

Food Bank Services

Food Banks throughout California can provide relief to families affected by the wildfires by providing them with emergency food assistance at no cost. Locate a food bank in your area.

If you have questions or feel you need further assistance, please call our Member Benefits Center at 1-800-621-5016 and we will do our best to assist you.

Further resources

Preparing for Power Outages – Client


Preparing for Power Outages – Provider


HHS Welfare Checklist