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Electronic Visit Verification (EVV): What you need to know right now

The 21st Century CURES Act, federal legislation signed into law in December 2016, includes a small provision that could have big consequences for home care providers and our clients.

The provision requires states that have Medicaid-funded personal care services programs like IHSS and WPCS to adopt an Electronic Visit Verification system (EVV) in their programs starting January 1, 2019, or face a reduction in federal funding.

EVV systems electronically monitor the care we provide to our clients in their homes, including:

  • Location of service delivery
  • Date of service
  • Start and end times of the service
  • Type of service performed
  • Individual providing the service
  • Individual receiving the service

Understandably, home care providers and clients are wary of any kind of electronic monitoring that can make our already difficult jobs more difficult. Our union opposed the provision when it was first proposed in D.C. and, now that the provision was signed into law, California faces a big choice: adopt EVV in IHSS and WPCS or lose federal funding for these critical programs.

The California Department of Social Services is currently working on how it might implement EVV in our state, and our union and other stakeholders have submitted our formal opposition to the implementation of EVV in California.

A lot of the details about how EVV will impact IHSS providers and our clients (what happens if you live with your client? What if you forgot to “check in”? What if you don’t have internet access?) have yet to be addressed by the state, but there are some things you should know:

California’s EVV plan is under consideration
The federal government is giving states a lot of leeway in how they implement Electronic Visit Verification. This means that there is still time to have a say, and UDW intends to do just that. We have been attending stakeholder meetings and will keep caregivers updated on the latest developments.

There may be legal challenges to EVV
EVV may violate existing laws, which could block its implementation in California. We are calling on the state to carefully examine the legality of EVV before it takes any steps to implement a system.

EVV will be expensive
We are calling on the state to carefully weigh the ongoing costs of implementing and maintaining an EVV system versus the potential loss of federal funding. It is possible, based on the sheer size of the IHSS and WPCS programs, that the costs simply don’t outweigh the benefits.

Many UDW caregivers and our clients oppose EVV and for good reason: our jobs are hard enough without having to add another layer of reporting and oversight. That’s why UDW will be involved every step of the way in the planning and implementation of any EVV program to make sure that caregivers’ and our clients’ rights are protected.


Check out UDW’s EVV Facebook Live cohosted with The Arc of California:


UDW’s letter opposing EVV

Find more resources here:
Federal EVV Statute

Section 12006 of the 21st Century CURES Act Electronic Visit Verification Systems
Session 2: Promising Practices for States Using EVV January 2018 39 pages

Section 12006 21st Century CURES Act Electronic Visit Systems Power Point Presentation 49 pages
Session 1: Requirements, Implementation, Considerations, and State Survey Results December 2017

Section 12006 21st Century Cures Act Electronic Visit Verification System 61 Slides August 2017
Requirements, Implementation, Considerations, and State Survey Results