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Butte County IHSS Providers Affected by Camp Fire: Info on timesheets, paychecks, and additional resources

UDW has been in contact with the state and county officials to answer your questions about timesheets and paychecks during this time. Please don’t hesitate to call our Chico office at 530-894-2702 or our statewide member benefits center at 1-800-621-5016 with additional questions. We’re here to help.

Information for IHSS Providers

IHSS timesheet processing facility in Chico was only closed Friday due to fire. It was closed yesterday due to holiday. Today (11/13) and tomorrow (11/14) it is processing every timesheet received by post office since Thursday (11/8). This may result in a small delay in paychecks being issued only for those timesheets received between Thursday and today.

If you lost your home due to fire or need to change your mailing address for whatever reason you should call the county (530-538-7538 option #1) or the provider help desk right away to change your mailing address.

If you do not have a new forwarding address, the post office will hold your paychecks. You may go to the post office with photo ID to claim your paychecks. Many post offices have closed, click here for an updated list of open post offices.

For current timesheets, you should go ahead and submit them as you normally would. There should be no delay in processing timesheets moving forward.

If you lost or cannot access your timesheets, you may visit the Butte County office to request a reprint in person, or call and have a reprint mailed to you. You also can sign up for electronic timesheets and have immediate access to new timesheet.

Information for IHSS Clients
IHSS clients can adjust how many hours their providers work each week so long as they do not work more than their total monthly authorized hours. In certain circumstances, clients will need to get county approval for providers to work more than their maximum weekly hours. Below is link to ACL that outlines these circumstances:

Clients can request additional IHSS hours if they have an increased need for services, even if this increased need is only temporary. If they have an increased need for services due to the fire they should contact their social worker and request additional hours. Social workers can grant increased hours over the phone. You should note, however, if the increase is significant a social worker will likely conduct an in-person assessment.

Additional Resources
Our UDW office in Chico is serving as a donation center, we have clothing, blankets and more. Call 530-894-2702 or just drop by between the hours of 9am and 6pm. We are also working on getting more supplies throughout the week. Here is our address: 2592 Notre Dame Blvd. Suite 150 Chico, CA 95928

The county of Butte website also has an updated list of open evacuation shelters for people and pets, free medical nonemergency care, applying for aid and more.

Our hearts are with our fellow caregivers, clients, and loved ones during this time. Please don’t hesitate to call our Chico office at 530-894-2702 or our statewide member benefits center at 1-800-621-5016.